Call Routing Solution
A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
Rates of the call shop are usually defined by the administrator, but the rate plans are managed in the main database of the billing system. All the rates are dependent on the charging policy; in case of a destination based billing rates are specified according to the area codes in the supported destinations.
Epik Networks, Inc.
Epik Networks is a single provider of all Voice and Managed Ethernet services getting rid of the hassle that goes along with dealing with multiple vendors and pieces of equipment to provide one secure, reliable, and highly responsive solution.
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