Call Routing Solution

Call Routing Solution

A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.

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Softphone Compatibility

Softphone CompatibilityIn order to make phone calls via the Internet one’s device has to be compatible with Softphone software. In example in order to call from a PDA using VoIP technology one has to install Softphone software, in order for it to work properly, PDA has to have Softphone compatibility.

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