A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
Swiftnet (M) Sdn. Bhd. is licensed by the Malaysian Communications & Multimedia Commission (MCMC) of the Ministry of Energy, Telecommunications & Multimedia to provide Value Added Data Network Applications and VoIP services. Established in 1993, SwiftnetRead more