Call Routing Solution

Call Routing Solution

A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.

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Termination (Call)

Termination (Call)The feature routes phone calls from one telephone provider to another. The termination point is the called party or end point. The originating point is the caller who calls in the first place.

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