A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
iCX Europe Ltd is a UK based wholesale telecommunications provider. iCX has many years of experience in operating prepaid and postpaid switching platforms. iCX specialises in operating carrier grade VOIP and TDM routes through its network of switches. iCX
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