Call Routing Solution
A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
The program allows controlling the shifts, holidays, time spent waiting for a call, minutes spent on the phone, the amount of answered calls etc.
Galaxy Telecom
Galaxy Telecom enables Service Providers to launch voice services over their data network with minimal investment. Our turnkey service offering enables you to increase reoccurring revenue, by providing Voice-over-Internet-Protocol (VoIP) services, long-di
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