Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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Directed Call Pick Up

The function allows the user by entering a 5-digit number to receive a call from any concrete company’s telephone. There are no definite groups for picking up the call. One can pick up the call from any telephone set; it is only necessary to enter the required code and the extension number of the phone, which has to be picked up.

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Iristel Inc.

Iristel is a leading carrier of international long distance telephone calls and provider of retail prepaid calling cards sold online. We provide high quality service for billions of minutes of international calls through our global VoIP network.