Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.



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Video on Hold

Video on HoldThe function similar to “Call on Hold”, but in this case it is used during the video conference, by pressing the button, the video conference puts on hold mode.

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Saudi Arabia Voiptrading (BSEXPRESS/HUMTUM)

A-Z Wholesale VoIP Termination

Welcome to international wholesale VoIP provider - BS EXPRESS

Having interconnections with up to 100 tier 1 carriers and national telecoms, we provide our customers with the best VoIP services available at competitive

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