Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
This service gives an opportunity to configure priorities for several queues and different traffic classes at once, by indicating different levels of the priority for every traffic class in one type of service. It is also possible to customize several service types in the router.
iCall System Limited
iCall is a computer program that runs on your Microsoft Windows® computer or mobile device such as an Apple iPhone®, Nokia, Motorola, Sony Erickson Other.
iCall looks and feels just like a regular phone, but instead of using a phone line, it uses your
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