Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Radvision SCOPIA XT5000 is the flagship product of the RADVISION’s series of SCOPIA group terminals. SCOPIA XT5000 is the only system capable of providing two streams of 1080p video at 60 frames per second, including the content, HD-audio, encoding H.264 High Profile, H.264 SVC and multipoint calls, making it the most advanced system in its class.
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