Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Grandstream has introduced us with a new device model. This new handset, according to characteristics, can rival Gigaset and Panasonic. The main advantage of this device is 4 simultaneous calls to one base, allowing a registration of up to 5 handsets.
Fiber Telecom Inc.
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