Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
VoIP Gateway Cisco SPA8000 – is a perfect solution as for communication operators as well as for VoIP telephony providers and any business using VoIP telephony with SIP protocol. Despite the fact the SPA8000 has 8 configurable SIP lines, in reality this device can support up to 16 active calls and possibility of a 3way conference. And pre-installed, by Cisco, services allow you to broaden and improve the possibilities of you regular analog phones and other communication tools, such as cordless phones or fax machines.
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