Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Cisco Catalyst 2960 Series Intelligent Ethernet Switches represents a new line of switches with fixed configuration, Fast Ethernet and Gigabit Ethernet ports with expanded LAN features for base level enterprises and remote office systems.
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