Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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Gigaset DX800A

While being a hybrid phone, Gigaset DX800A presents a great investment in the future. Depending on the current office needs it can be configured to work with VoIP, PSTN or ISDN lines, and if necessary the configuration can be changed at any time. The phone supports up to four concurrent calls and up to six handsets, making it an ideal solution for a small office.

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