Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Voice and Video Solutions
Cisco solutions for IP telephony are based on Cisco AVVID corporate architecture, which supports modern Internet applications for business. The convergence of voice, video and data services improves productivity and allows you to better serve your customers.
Total Recall
Total Recall is a range of innovative, professional and full featured voice logging and call recording systems. Total Recall voice loggers are used by enterprises and governments worldwide, in VoIP, Digital and Analogue/Radio Audio Logging Applications.
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