The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Wifi2Voice is proud to announce that we are expanding our services to provide VoIP to all our customers nationwide. We understand that the key to winning over costumers is providing a solid track record. We offer outstanding customer service, well trained
Read more