Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
The external call transfer – is the call transfer to a telephone line other than the company’s telephone line. The internal call transfer – the transfer of an incoming call to another addressee registered on the same telephone line.
VSNL Teleglobe
CallingPlaces Ltd, (UK) incorporated 1999 is a Telecommunication Wholesaler that covers all communication propositions and enable companies and individuals to quickly take advantage of market opportunities within their core business and customer base.
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