Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Direct Inward Dialing Support. This function is offered by telephone companies with the goal that ATC clients could connect all range of company numbers to one or several lines. The aim is to give a personal number to every employee without having to connect it to a separate phone line. Thus, all telephone traffic can be divided and controlled more efficiently.
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