Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
The notification message regarding the incoming voicemail usually sent via SMS or an email.
XOtel SIA
CONNECTING CONTINENTS
XOtel is the 5th largest telecom in Latvia* and is known to be one of the leading international voice traffic carriers in Europe and the CIS. Founded in 2006, the company has its representative offices in Ukraine and Czech Republic.
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