Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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Skype for Windows 8

After downloading the program from the Windows Store, Skype will appear in the main menu of Windows 8. When you will run the application, you will be able to see all your recent calls, as well as contact lists.

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