Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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Where is PBX used?

Introduction Those businesses who are a bit out of date when it comes to technology may very well be wondering if a PBX system is right for them. However, the question remains—what kind of companies actually use PBX, and why do PBX systems work for their industry? The idea of researching business telephone systems can be quite daunting at first, but with a little bit of insight, you will undoubtedly make the right decision.

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