Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Conferencing is related to the service, which allows creating the
conference when all participants are in different places. It gives a chance to
communicate, exchange data and correspond in real time and also allows using
the video signal that gives a chance to see one another.
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