Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
“Shared Call” gives an opportunity to show the “line” of the certain person (manager) on one or several phones. It is useful for executive secretaries, when the line of the director is also seen on the telephone display of the executive secretary. Additionally the program can be customized so to show the main line on more than one phone, thus, gives an opportunity to answer the call from several places.
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An IP communications integrator specializing in providing voice and data solutions for companies with 5 to 5000+ employees.
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