Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
G.729 is an audio algorithm of voice transfer data compression that compresses the digital voice into 10 ms duration packages.
CE Infosys Pte Ltd
CE-Infosys, founded in 1981, Germany, is one of the world's leading developer and manufacturer of advanced network and data security systems. The company offices located in Germany, Singapore and United Arab Emirates with a network of partners worldw
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