Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Cisco SPA112 is a dual-port voice adapter, which provides high quality VoIP services with wide set of features through a broadband Internet connection. It is easy to install and use, it works on an IP network connecting fax machines and analog phones to VoIP service providers and provides support for any additional LAN connections.
Global Axcess International Inc.
Global Axcess was founded in 2000 through private capital investments as a holding company for operations in the U.S. and Europe.
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