Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Integration of the phone set (cell or land line) into the company phone system. For instance, if it is impossible to find a person by the office phone, then with the help of the integrated cell phone one can set a call redirection to a cell or another telephone number, in case if that telephone is also unavailable the call will be redirected to a voice mail.
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