Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
While being a hybrid phone, Gigaset DX800A presents a great investment in the future. Depending on the current office needs it can be configured to work with VoIP, PSTN or ISDN lines, and if necessary the configuration can be changed at any time. The phone supports up to four concurrent calls and up to six handsets, making it an ideal solution for a small office.
WD Telecom
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