The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Cisco 6911 is inexpensive model of the IP phone to be placed in the libraries, lecture classes and remote workers (Cisco UC Phone 6911, Standard handset). The specialty of this model is programmable functional key ensuring quick access to modern day communication services. Three-color line LED provides visual monitoring.