Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
SmartNode 10200 media gateway allows adding VoIP capabilities to networks; it ensures the delivery of VoIP service by connecting voice traffic between the PSTN networks based on TDM (Timedivision Multiplexing) and IP networks such as the Internet.
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