The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
About jasa terpadu telematika Since its establishment in 1990, PT Berca Hardayaperkasa (BHp) has been one of the leading providers of Enterprise Information Technology (IT) and Test & Measurement (T&M) solutions in Indonesia. Formerly operated under the n
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