The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
BD white@$0.0355 BD Gray@$0.0191 BD E1@$0.0270 India@$0.0102 Nepal@$ 0.080 Pakistan@$0.0280
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