Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Because Google Voice provides such a competitive and feature-rich service that not only includes free VoIP and SIP calls across North America and internationally at fantastic rates, in addition to a huge range of services such as voicemail, conference calls and voice transcription, it was inevitable that since its inception it would attract the ire of other competitors who would block it, or sue in courts to have the government legislate against it.
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