Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Polycom CX700 is a premium-class phone for working with Microsoft Office Communications Server 2007 and Lync ™ Server 2010. This unit provides direct user access to all necessary resources of Microsoft OCS 2007 without using a computer with a built in Microsoft Office Communicator.
Leotel Limited
Leotel is a global Internet Telephony provider that delivers state-of-the-art voice over internet protocol (VoIP) application.
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