Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Putting the call on hold by pressing the “Flash” button; the holding time is not limited. The function could be easily used at the moment when the second call has entered the line. By pressing the hold button the conversation will be set on pause and another call can be answered, finishing which you can return to the one which is on the pause mode.
Worldtele Communications Network, LLc.
Leveraging the Quality of Service (QoS) and fault tolerance features of VM, Cisco and Quintum gateways, WorldTele Communications Network, LLc. provides carriers with a flexible and scalable infrastructure that enables the delivery of carrier grade VoIP ap
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