Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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Custom Greetings

The service allows you making a personal greeting at the VoIP system. It is also possible to set different greetings depending on which department the calls will come in.

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Vitanic Ro Mapamond CALL

We are Telephony Service Provider for internationals calls. Also we do wholesale termination services special for Romania, France and several countries in Africa and Asia. We provide our clients DID''''''''s and they can use CLI routes.