Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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Predictive Dialer

The function dials a list of telephone numbers and connects the answered calls with those who make calls, in most cases – agents. “Predictive Dialer” uses statistic algorithms in order to minimize time agents spent not by the phone.

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OrbisTelecom

Orbis Telecom specialises in providing business class communication solutions based upon the latest in VoIP technology. We currently provide VoIP solutions across the UK and supply a vast range of customers from end users to businesses. We concentrate on