The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
The Annatel Networks company is registered in France. We offer a telephony service via Internet accessible throughout the world. Annatel offers innovative services in the field of telecoms, pushing the boundaries of technology and threatening the supremac
Read more