Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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Meet Me Conference Calling

Feature allows subscribers calling to a certain number in order to connect to a conference call. The one, who dials the number, will connect to the conference. However as a conference controller one should give that certain number to all the participants and set the time for conference in order for the participants to be able to set up a successful conference.

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