Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.



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Audiocodes Mediant 600

Audiocodes Mediant 600VoIP Media Gateway Mediant 600 is a cost-effective product from AudioCodes, based on the advanced technology of voice transmission over packet networks, allows deploying reliable, cost-effective next-generation networks. Equipped with a compact 1U body, it is specially designed for interoperability of TDM and IP networks in enterprises and small access points.

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