The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Global COM took the initiative to enhance the telecom services provided to both, the business sector and the families.
Our plans were set to utilize communications as a supportive and enabler factor and not a liability and a risk factor.