Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Google Voice is a phone service provided by the makers of Gmail. It is an extremely well priced and competitive phone service that has VoIP rates which are literally pennies. In fact, if you are in the USA then calls are completely free throughout North America. The service also offers a number of other perks, such as voice transcription, conference calls, SMS to email, voicemail and even voicemail message to email services.
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