Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
The Mediant 800 MSBG is a multi service-business gateway, which was designed to provide converged Data and Voice services for small and medium sized business customers. This device is based on AudioCodes’VolPerfectHD the best there is media gateway technology, with a variety of integrated communication functions into a unified platform supporting basic services, such as Data Routing, VoIP mediation, Voice & Data security, WAN access, survivability and third party service applications. Those services allow connecting to cloud services.
Enterprise Data Foundry Limited
EDF has been granted exclusive distributorship by YEALINK NETWORK TECHNOLOGIES LIMITED CO. for the Yealink brand of IP PHONES in the East African region. This has enabled us to make IP Phones available in this market at a price that has simply changed th
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