Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.



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Local Numbers

Local Numbers The telephone number that is attached to a country, by dialing which it is necessary to take into account the code of the country or region you are calling to. When dialing the number from the same country you are calling to there is no need to enter the country code, but simply a phone number, sometimes a code of the region, might be a case when calling from one state or region to another, applicable to large counties (USA, Canada, Russia, China etc.).

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