Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
We are riding a wave of the future that makes it easier than ever to stay in touch with loved ones, whether they are far away or just in the next room. Google has already revolutionized the idea of the instant message through its signature email and chat service Gmail, but believe it or not, there was once a time when users were asking “what is Gmail?” Similar questions have recently emerged about their new technological innovations, “what is Google voice?” Little do they know, but this feature is rapidly gaining popularity, and is well on its way to tackling Skype as one of the top providers in online interface technology.
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