Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Mini Asterisk GUI
A handy Web GUI with supportive documentation and quick learning cycle is called Mini Asterisk. Existing analog jacks and IP phones are defined automatically, and no procedures of Asterisk configuration are required.
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