Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
What is Skype for all of us today? This is a very convenient service, enabling us to communicate with friends, family and loved ones on-line, no matter how far they are. Without even mentioning the low prices for outgoing calls to mobile or landline phones, video chat and conferences, where you can gather all your friends at once. And what is required from the user? Yes trifle; for starters, you need an Internet connection (for video calls and chats - free), Skype download and a simple registration. That's it. Experienced users have tested the advantages of Skype and social networking for a long time, but the additional of plug-ins for this excellent program are known for very few people. This article will try to tell you about the most interesting additions to Skype.
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