Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Cisco SFE2000P is one of the best switch models, designed for use with modern VoIP-equipment. The switch is characterized by elevated levels of reliability.
Interactive Solutions International
Interactive Solutions develops applications that leverage the IP telephony expertise of core partners, Microsoft and Interactive Intelligence. The company also provides complete implementation and support services to participating Interactive Intelligence
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