Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Voice over Internet Protocol (VoIP) calling is most convenient when using a mobile phone. BlackBerry users have plenty of choices when it comes to picking a VoIP app that is compatible with their phones so that they can take the convenience of VoIP calling with them anywhere.
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