Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Is a call center, in which the organization
representatives are geographically located in different areas, otherwise, they
are not at their work stations in the building where the organization office
is. The virtual workers of the call center could be placed in smaller centers,
but most often they are working from home.
Air Star Communications
After many years in the VoIP industry supplying long distance service and VoIP technical support, AirStar Communications has decided to expand into the residential and business phone service.
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