Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
This program allows you to control the use of the telephone, how many minutes you talk, where you have called, what amount of data is downloaded and so on. Thus, it helps you to fit in the framework of the contract conditions. The program is mainly used in mobile phones.
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