The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Panasonic KX-NT400 was announced during the spring of this year and attracted great interest among experts and potential users. Excellent design and implementation of modern way of using a phone via a large touch screen - these are the benefits that can be identified at a glance. However, the main advantage is that the Panasonic KX-NT400 provides users with a huge number of services that were previously available only to the users of a PC.