The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
We offer everything you need for broadband telephony, including broadband from us designed for IP calling. Vanilla broadband will not give you the service you need and your customers expect. So choose a service designed for that high quality calling exper
Read more