Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.



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Geonet is a complete Internet Service Provider, delivering high-quality, reliable and scalable Internet Services. Our mission is to bring Internet to the market of information services in Georgia, at the same time providing our users with high quality of

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